General Kratom and Ordering FAQs

General

What is kratom?

Also known as Mitragyna Speciosa, Kratom is a tropical evergreen tree that grows in Southeast Asia. It is most often sold in raw botanical form as a crushed leaf powder.

Is kratom legal?

Kratom is legal in most of the United States, except for:

  • Alabama
  • Arkansas
  • Indiana
  • Rhode Island
  • Vermont
  • Wisconsin
  • Sarasota County in Florida
  • Jerseyville in Illinois
  • Alton in Illinois
  • Columbus City in Mississippi
  • Union County in Mississippi
  • Alcorn County in Mississippi
  • Lowndes County in Mississippi
  • Monroe County in Mississippi
  • Itawamba County in Mississippi
  • Tishomingo County in Mississippi
  • San Diego in California

You can view more detailed information on kratom legality in the US as well as a kratom legality map with the latest legality status and ban updates in this post on our blog.

Where is your kratom from?

97% of our kratom comes from various regions in Indonesia. We are occasionally able to get kratom from Malaysia as well.

How fresh is your kratom?

Our kratom batches are usually 2-3 weeks old by the time we receive it, so it is very fresh. We normally sell it off in 1-2 months, which means it is 1-3 months old by the time you get it.

How long does kratom last?

Kratom can last for a year or more if stored in an airtight container away from light, and in a cool dry place.

Do you test your kratom?

Yes, absolutely. All our kratom strains, as well as each batch that we receive, are lab tested for heavy metals and contaminants. You can see our lab results here.

Is your kratom tested for salmonella?

Yes, we test all our kratom for salmonella, e.coli, coliforms, and more. You can view our lab results here.

I’ve never bought kratom. Where should I start?

You can start by getting two free samples. We only ask that you cover the cost of shipping, which is $6.49. You can sort the samples by popularity to see which strains are buyers’ favorite. When you decide to make a purchase, you can keep trying other kinds of kratom. Regular customers can order one free sample with each order.

If you’d like to learn more about different kratom vein and strains, please view this post.

Can I order in bulk?

Yes, you can order kilos which are cheaper than individual pouches. You can also go for our discount bundles and save on bulk orders. For wholesale pricing of 10kg or more, please contact us.

Do you have a loyalty program?

Yes, we do. Our customers can collect points with each order which they can redeem for discounts for future purchases.

Shipping

When will you process and ship my order?

Your order will process and ship the same day if you pay:

  • by 4 PM Pacific Time from Monday to Friday, or
  • by 3 PM Pacific Time on Saturdays.

Sometimes, from Mondays to Fridays, we even ship on the same day orders that are placed and paid by as late as 7 PM PST.

Orders placed later than these times, or on Sundays, will ship the following business day.

If you choose to pay by eCheck, your first two eChecks must wait 3-5 business days to clear before shipping. After you process two eChecks without issue, your future eCheck orders will ship the same day.

How long does shipping take?

Depending on the option you choose, shipping takes 1-5 business days on average.

What shipping options are available?

We have three shipping options.

  • First Class Mail (3-5 business days) – we ship all regular orders under $75 for FREE with First Class Mail.
  • Priority Mail (2-3 business days) – we ship all orders over $75 for FREE with Priority Mail. If your order is under $75, but you’d like to get it sooner, you can upgrade it to Priority Mail shipping option for $4.95.
  • Priority Mail Express (1-2 business days) – you can upgrade any order for $19.95. Order by 2 PM Pacific for the fastest delivery time.

* Keep in mind that shipping times are estimated averages and are not guaranteed. That’s because once we ship them, the orders are out of our control.

Will you ship kratom to my location?

We will ship to any location where kratom is legal. Please refer to this post to find out whether kratom is legal in your state.

Will you ship kratom to locations outside the USA?

Unfortunately, at this time, we are only able to ship within the United States.

Can I track my package?

Yes, you will receive an email with the tracking information once your order ships.

What should I do if my package is delayed/lost?

You must allow 7 business days from the shipping day before we can file a claim to retrieve your package. Notify us if your order does not arrive and we’ll file a claim.

Can you ship to PO boxes?

Yes, we do. We ship to PO boxes. We also ship our orders in discreet packaging in case you’d like to keep your order information private.

Can I change my shipping address?

Yes, you can. However, you must do it before we ship your order. Once your order has shipped, you will have to pay extra to have your package delivered to another address.

Payment

What payment options are available?

We currently take eCheck, Money Order, as well as Bitcoin, and other cryptocurrencies. At this time we can also accept credit cards, both Visa and Mastercard.

Can I pay in cash when the package is delivered?

Unfortunately, we do not offer COD at this time.

Can I pay by check?

Yes, you can use our eCheck option. It will debit out of your checking account. You’ll need to enter your routing number and checking account number.

Returns

Can I return the product that I received for an exchange or refund?

If you have at least 75% of the product in its original packing, you may send it back at your expense. You can exchange it for something else of equal value, or request a refund.

How long do I have to send the product back?

You have 30 days from the time you receive your product to send it back.

Haven’t found an answer to your question? Let us know!