Order Processing Deadlines
For orders paid with Credit Card, Cryptocurrency, or Money Orders
Orders are guaranteed to ship same day if received by 7 PM Eastern Time / 4 PM Pacific Time, Monday – Friday, or Saturday 6 PM Eastern TIme / 3 PM Pacific Time (except Sundays and holidays). Orders received after the cutoff time will be processed the following business day.
For orders paid with E-check
If you are a new customer, your first two e-check orders must clear into our bank account before shipping your order. This normally takes 3-5 business days (not including weekends & holidays) from the time the funds leave your account.
Once you successfully place two echeck orders with us, your future e-check orders will ship same-day if placed by 2 PM Eastern Time / 11 AM Pacific Time, Monday-Friday. Orders received after this cutoff time will be processed the following business day.
Locations We Ship To
All products are shipped from our USA office in Nevada. We can ship our products to anywhere in the USA where they are legal. However, we will not send products to where they are restricted or prohibited.
We do not ship to the states: Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin.
We do not ship to the following cities and counties: San Diego, CA, Sarasota County FL, Jerseyville, IL, Union County, MS, Columbus City, MS, Alcorn County, MS, Lowndes County, MS, Monroe County, MS, Itawamba County, MS, Tishomingo County, MS
Laws/regulations can change and it is the buyer’s responsibility to determine if the said products are legal to purchase and possess in their jurisdiction. You can also refer to our blog post on kratom legality that we regularly update.
By completing this transaction, the buyer confirms that he or she has checked all laws and regulations regarding the said product(s) in their state/province and country.
All orders are shipped with USPS via 3-5-day First Class Mail, 2-3 day Priority Mail, or 1-2 day Priority Mail Express. (These are average delivery times by USPS).
All regular orders under $75 ship free with 3-5-day First Class Mail. Orders over $75 ship free with Priority Mail. Priority Mail Express costs $19.95 and is non-refundable. For best Priority Mail Express delivery time, place your order by 4pm Pacific.
Sundays and holidays do not count for shipping times.
Understand that we have absolutely no control over the United States Postal Service. Once your pack is handed to them, it is their responsibility to deliver it to you in a timely manner.
If in the rare case your package is delayed or has no updates to your tracking information, USPS requires a minimum of 7 days before searching for your package, and 15 days before refunding your missing package.
9 times out of 10 your delayed or missing package will arrive within a week or two, this is completely out of our control.
We grant store credits and exchanges on a case-by-case basis. We will not consider any credit or exchange after 30 days of you receiving your order.
The return policy requires you to mail back any product at your expense, and provide a tracking number.
We must receive a tracking number and the package you send us before granting any credit or exchange.
While our goal is your ultimate satisfaction, all credits and exchanges are granted on a case-by-case basis.